The Rundle and Dorey Complaints Procedure
Here at Rundle and Dorey, London, we work hard to ensure every one of our customers is 100% satisfied with the service we provide. However, we are aware that sometimes things can go wrong and this means that our customers may not be fully satisfied with the our services.
On the rare occasion we do receive a complaint, we are keen to rectify the problem as soon as possible. So, we’ve outlined the official Rundle and Dorey complaints procedure below.
How to Contact Us with a Complaint
If you have a complaint or you’re unhappy with the service you received, please let us know by calling our team on 01945 479297 or sending us an email to firstname.lastname@example.org Fully outline the problem and attach any relevant photos so that we can fully understand what the problem is and how we can best rectify it.
Rundle and Dorey are Experts in Conservatory Insulation
With over 20 years spent in the conservatory insulation industry, we are dedicated to what we do. What’s more, we specialise in conservatory insulation so have become experts in providing quality installations that allow our customers to enjoy thermally-efficient conservatories all year round. therefore, on the rare occasion we receive a complaint, we are dedicated to resolving the issue as quickly as possible.
The Rundle and Dorey Quality Guarantee
Here at Rundle and Dorey, we guarantee that any work we carry out for our customers will be completed to the highest of standards. However, in the unlikely occasion a problem should arise with our workmanship or materials within 10 years of installation, we will full correct the problem for free.
We work hard to ensure every customer complaint we receive is met with immediate action. So, if you submit a complaint, we will send a member of our team to your property (at a time that suits you) to rectify the problem as soon as possible.
Let Us Know How We can Improve
As a team, we are keen to constantly improve the services we provide for our customers. So, even if we receive a complaint, we see it as an opportunity to make improvements to our company.